Support
Need help with Haven? We're here for you.
Contact Us
Email us at admin@loriccoandco.com and we'll get back to you within 24-48 hours.
Frequently Asked Questions
How do I manage or cancel my subscription?
Go to Settings > Apple ID > Subscriptions on your device, or visit apps.apple.com/account/subscriptions. You can cancel anytime and keep access until the end of your billing period.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com to submit a refund request.
How do I delete my data?
All your data is stored locally on your device. You can delete it by using the data management options in Settings within the App, or by uninstalling Haven. If you want to confirm all data has been removed, email us at admin@loriccoandco.com.
The app crashed or isn't working properly
Try these steps: (1) Force quit and reopen Haven. (2) Make sure you're running the latest version from the App Store. (3) Restart your device. If the issue persists, email us with your device model and iOS version so we can investigate.
Is Haven a substitute for therapy?
No. Haven is a behavioral companion designed to support you during recovery — it's not a replacement for professional mental health care. If you're in crisis, please call 988 (Suicide & Crisis Lifeline) or text 741741.